The single biggest problem in communication is the illusion that it has taken place.

— George Bernard Shaw

Here’s Richard with Vern and Brock, our travel companions. We happened to notice them when we were getting on the plane in Memphis heading to Jackson, Mississippi. We figured that, with the cowboy hats, they were also going to the conference. We shared a cab to cut expenses, and the cab driver asked, “So, is the rodeo in town?” Vern and Brock flew from Denver, which is where we flew to from Jackson, MS this afternoon for our two speaking events coming up in Colorado, so we got to share the entire flight with them.

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